Frequently Asked Questions

Everything you need to know about your STRATA shopping experience.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout. Orders over $150 qualify for free standard shipping worldwide.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery, provided items are unworn, unwashed, and have all original tags attached. Return labels are provided for a small flat fee.

How do I know which size to order?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the description.

What payment methods do you accept?

STRATA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Where are STRATA garments manufactured?

We pride ourselves on ethical production. Our garments are manufactured in certified factories in Portugal and Italy, ensuring fair wages, safe working conditions, and high-quality craftsmanship.

Can I track my order once it has been placed?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.